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CX
Can You Distinguish Between This AI Voice Agent and a Real Person?
Contact Center
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Conversational AI
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Why Does Traditional CCaaS Pricing Need to Evolve?
10 Agentic AI Use Cases for Contact Centers
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
CX TV
Why the Future of Contact Centers Is More Human Than You Think
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Your First Steps with Agentic AI in Customer Service
5 Disruptive Use Cases for AI in Customer Experience
