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Contact Center

Gartner Peer Insights “Voice of the Customer” for CCaaS 2025

Contact Center

Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown

CRM

Salesforce Scoops Moonhub Employees, But Denies Acquisition

CRM

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

Contact Center

Sovereign Cloud Key to 40K-Agent NiCE Deal

Contact Center

GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CX

UCaaS Meets CCaaS: Transforming Enterprise Communications

Contact Center

Everything You Need to Know About Agentic AI and Its Potential in Customer Service

Conversational AI

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

Contact Center

Personalization Can Triple the Likelihood of Customer Regret, says Gartner

CRM

Salesforce Embeds Slack Directly Into CRM Records

CX

Can You Distinguish Between This AI Voice Agent and a Real Person?

Contact Center

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case

Contact Center

The Future of Contact Center Technology: A Deep Dive